NOC Technician

Additional Information

• Hybrid Schedule- Monday, Tuesday and Wednesday are in the office, Thursday and Friday are WFH, OT is approved.


• 6-month contract, with potential for extension, or conversion to full-time, based on performance and client need.


• Hours/Schedule: 2nd shift, 2PM - 10PM EST, 8-hour days, five days a week, occasional

• Top Skills: Fiber/DAS/Small Cell (preferred), customer service and strong technical skills.


• Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).

• Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service.


• Engage field operations and Tier 2 support for network equipment issues as needed.


• Respond to client requests and notify clients of network problems and business impacts.


• Review planned and unplanned changes to network infrastructure.


• Surveil and monitor the DAS & Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarms on these networks.


• Use provided tools to localize network problems to host or remote equipment.


• Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution.


• Provide and monitor internal communication with Fiber NOC on alarm status and resolutions.


• Provide and monitor external communication with customers of the SCN NOC on alarm statuses and providing updates on escalations.


• Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions.


• Basic configuration & troubleshooting of DAS network alarms.


• Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians, and other involved employees.


• Maintain a working knowledge of all products, processes, and systems associated with the various systems utilized in the SCN NOC.

• Associates degree or equivalent technical training in electronics or IT.

• Three (3) to Five (5) years of customer service and/or service dispatch experience


• Telecommunication and wireless experience preferred

• Knowledge of wireless telecommunications network management systems


• Excellent sense of personal accountability


• Excellent customer service skills with strong problem-solving skills


• Proficient with Microsoft Office and the ability to learn specialized system tools


• Skilled at completing tickets for maintenance purposes


• Ability to multi-task in a fast-paced environment


• Detail oriented with strong written and verbal skills


• Self-motivated with the ability to make critical decisions


• Knowledge of wireless communications is a plus

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