Customer Success Implementation Specialist

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on and is a Y Combinator 2024 .About the team/role

As a Customer Success Implementation Specialist, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.What you'll do

• Manage dependencies both within and across the company for up to 35 customer deployments simultaneously


• Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle


• Coordinate with respective teams as applicable to mitigate and resolve deployment risks


• Communicate and influence customer execution and delivery


• Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:

• Own credentialing, account setup, and post solutioning


• Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success


• Coordinate internal resources as required to manage engagement from sales handoff through first invoice


• Drive customers to activate within 60 days and reach 5% of EACV


• Prepare and coordinate client training, help customers to adopt product features and recognize their benefits


• Provide ongoing deployment progress to management using relevant reporting tools and dashboards


• Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues

What you bring

• 2+ years of customer service or customer success experience


• Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization


• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

What you'll get

• A fast-paced and collaborative environment


• Learning and development allowance


• Competitive cash and equity compensation and opportunity for advancement


• 100% medical, dental, and vision coverage


• Up to $25K reimbursement for fertility, adoption, and parental planning services


• Flexible PTO policy


• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see .The base salary range for this role is $74,000 to $87,000 in Denver, CO.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .

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