Remote Customer Service Representative/Dispatcher

Who We AreService Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.Positions Schedule

• Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)


• M, Tu, Th, Fr: Remote work from home 8-5PM (one hour lunch break

• Dispatching service technicians according to their schedule


• Answering incoming service calls and adjusting technician’s schedule as needed


• Resolving customer issues in a prompt and courteous manner


• Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements


• Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency


• Making outbound calls to keep the schedule filled and maintain the Company's membership base


• Being a good teammate to coworkers


• Educating customers on our Membership benefits to make them a lifelong customer

• Previous experience in a call center


• Must be able to type ~70 wpm


• MUST like talking with people and making them happy by using great communication skills


• Ability to work independently as well as within a team


• Be familiar with main cities and locations in Northern Virginia


• Must be detail oriented and have the ability to think proactively

• High Speed internet


• Quiet Workspace with minimal background noise

• This job starting hourly is between $17-20/hr based on experience (negotiable based on experience)


• There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month

• Medical, Dental, Vision, STD, LTD & Life Insurance


• 401k retirement with match


• 7 Paid Holiday’s per year


• Paid Vacation & Personal Days


• Continued education with periodic classes

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