Customer Support Representative
Posted 2025-06-20
Remote, USA
Full-time
Immediate Start
About Us:Since 1991, Spring Footwear Corp. has been a trusted leader in the footwear industry; delivering high-quality, stylish, comfort-driven shoes that make a difference in people’s lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction.We’re looking for a Direct-to-Consumer (D2C) Customer Support Representative to be the front-line voice of our brand; supporting our growing e-commerce presence across Shopify, Amazon, Walmart, and more. If you’re a proactive problem-solver with a passion for people, we want you on our team!What You’ll Do:
- Serve as the primary point of contact for customers via phone, email, and live chat
- Resolve product questions, order issues, and order returns with empathy and professionalism
- Support customers on multiple platforms: Shopify, Gorgias, Amazon Seller Central, Walmart Seller Center
- Troubleshoot account concerns, assist with navigation, and guide users through our online experience
- Document all interactions with detail and accuracy for smooth case resolution
- Collaborate cross-functionally with other departments to resolve escalated cases
- Stay informed on product updates, promotions, and procedures to serve as a product expert
- Help drive retention by upselling when appropriate and creating experiences that inspire loyalty
- 1–2 years of D2C customer service or retail support experience
- Strong written and verbal communication skills—empathetic, clear, and customer-focused
- Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
- Familiarity with footwear or retail product lines (or a willingness to learn quickly)
- Proficient in Microsoft Word, Excel, Outlook
- Excellent multitasking and time-management skills
- A calm, solution-oriented mindset under pressure
- A proactive, dependable, and team-first attitude
- Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
- A dynamic, supportive team that celebrates wins and encourages growth
- The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
- Employee discounts across all Spring Footwear brands
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