Sr Outside Property Adjuster - Chicago, IL

Our Property Claims department is seeking Senior Outside Property Adjusters in the Chicago territory. This is a remote Full-time/Exempt role with field investigations.POSITION OVERVIEW:Senior outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.IN THIS ROLE, YOU WILL:

• Handle complex personal and commercial property claims requiring outside field investigations and/or inspections.


• Use discretion and independent judgment in claim handling.


• Possess demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.


• Identify possibly suspicious claims.


• Claims handled will be of greater complexity, severity, and exposures, including litigation, and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverage.


• Authority levels are higher in recognition of the higher proficiency associated with this level.


• May be used as a technical resource by adjusters; may represent the company at mediation, arbitration and trials.


• May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.


• May provide training and mentoring to adjusters.


• Assignments are broad in nature, usually requiring originality and ingenuity.

• 5+ years of adjusting experience.


• Xactimate certification.


• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.


• Must have valid driver’s license.


• Required to have and maintain sufficient home-based internet connection.


• Dedicated to meeting the expectations and requirements of internal and external customers.


• Makes decisions in an informed, confident and timely manner.


• Maintains constructive working relationships despite differing perspectives.


• Strong organizational and time management skills.


• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.


• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.


• Understanding of applicable statutes, regulations and case law.


• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.


• Easily adapts to new or different changing situations, requirements or priorities.


• Cultivates an environment of teamwork and collaboration.


• Operates with latitude for un-reviewed action or decision.


• Proficient using MS Office (Excel, Word, etc).


• Proficient using Claims systems (i.e. CSS, PMS, etc).


• Ability to use a personal computer and other standard office equipment.


• Ability to travel as necessary.


• Ability to sit and/or stand for extended periods.


• Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.


• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.


• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.


• Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs.


• Ability to perform field work in adverse weather.

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